Product warranty

What does the 10 year warranty cover? The warranty begins on the date of purchase and covers you for the following defects in materials or workmanship:

  • the surface of the mattress has a visible indentation of greater than 25 (twenty-five) millimetres, not associated with improper use or an unsupportive bed base sufficient to support the collective weight of the mattress and the user;
  • any physical flaws in the mattress that causes the foam to split or crack not associated with the improper use of the mattress; and
  • any other defects that are not attributable to the mattress being treated with a lack of reasonable care.

What does the 10 year warranty not cover? Our 10 year warranty does not cover:

  • normal wear and tear of the mattress;
  • defects caused by physical damage which includes but is not limited to:

(i)         burns;

(ii)        cuts;

(iii)       tears;

(iv)       liquid damage; or

(v)        stains.

  • products that are expressly described on our website as “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned” or other wording that indicates that the mattress is not new or has been previously purchased and used by another customer.
  • Our single mattresses are suitable for individuals up to a maximum of 18 stone in weight (approximately 114 kilograms or 252 pounds) and double mattresses for two people of a maximum combined weight of 30 stone in weight (approximately 190 kilograms or 420 pounds). We do not accept responsibility of any defects in a mattress where out weight guidelines have not been followed.

 

About Us

In short, we supply mattresses across the UK. But really, we do so much more than that.

Here at Sleep Odyssey, we understand the importance of a great night’s sleep. We know that for many of us, hitting the snooze button has become a morning ritual because we are not satisfied with the night’s sleep we have just had.

Our mission is to help you wake up feeling refreshed and well rested – making it easier for you to resist that snooze button in the morning.

We believe in quality. That’s why we only sell the highest quality products that have been tried and tested to guarantee our customers a comfortable sleep.

Christina O'Brien

Founder

Exclusive Supplier

You can only buy direct from us Shop Now

Why Choose Us?

We know that sourcing and purchasing a new mattress is not always the easiest task. You want to make sure the mattress is right for you and your body, that it is from a reliable company, that you are able to return the product if it isn’t right for you, and that there is a customer service team that are easily contactable should you have any queries. You can rest assured that high quality products and customer service are something you will receive when you shop with Sleep Odyssey.

 

Our Products

Quality Products

Are you waking up feeling refreshed and satisfied from a great night’s sleep? Or are you finding yourself reaching for an extra strong coffee after a night of tossing and turning? Many of us experience broken sleep simply because we are uncomfortable, which is why our mission here at Sleep odyssey is to ensure our customers experience comfort like never before. We want each one of our customers to wake up feeling fully recharged and ready to face the day ahead, and this is why we only sell the best quality products, meaning you get a great night’s sleep every night.

Did you know that when the body falls into a deep sleep, which can happen up to five times per night, each muscle relaxes making the support system of your mattress the most important factor to a great sleep? Well we do, and we understand that the key to a good night’s sleep begins with finding a mattress that offers you and your body the correct support. From memory foam to inner-spring, firm to ultra-plush, it’s the system built at the core of the mattress that offers you the best support. We also understand that each person’s body is different, which is why we have a selection of mattresses available – there really is a design to suit everyone at Sleep Odyssey.

 

Comfort Guaranteed

 

Our mattresses are designed with one aim- to provide the best night’s sleep possible, leaving your feeling ultra-fresh in the morning. This is why our mattresses are uniquely created using various combinations of materials and levels of support. We really do believe we have a mattress so suit each persons’ individual needs, and we are more than happy to provide our customers with advice and guidance on which mattress we think is best for them.  

 

Customer Care

Free Delivery

We aim to deliver all mattresses in a timely manner to our customers. We offer a free standard delivery or a premium 2-man delivery service. If you opt for our premium 2-man delivery service, our drivers will take your mattress to the room of your choice and can also take your old mattress away at the same time providing you give your instructions for this prior to delivery. We aim to deliver mattresses through our premium service within 2-7 days of ordering.

If you choose our standard delivery option, your mattress will be delivered within 2-7 days in most part of the UK for orders confirmed before 2pm. other areas of the UK such as the Scottish Highlands delivery can be within 5-7 days of ordering.

The standard delivery service is a first-door service, meaning our drivers are not able to carry the product to the required room.

Customer Care

 

Our customers are valuable to us and we aim to make every order a positive experience. We don't mind going that extra mile for our customers. That is why our customer care is second to none! Just send us an email or call us if you have any questions. Our team will be happy to assist you.

 

 

 

Better Quality Sleep

 

With our combination of pocket springs and the added support from our reflex, comfort or supportive memory foam mattress which is designed to support your body you can be sure you’re in for a nights sleep like never before.

 

 

Frequently Asked Questions

What are your mattress sizes?

Our mattresses come in the following sizes:

Single: W90cm L190cm

Double: W137cm L190cm

King Size: W150cm L200cm

Superking: W180cm L200cm

The Depths of our mattresses also vary:

Tranquillity: D28cm

Nirvana: D26cm

Heaven: D27cm

Why are the Sleep Odyssey mattresses so much cheaper than in retail stores?

Unlike other mattress companies, we don't waste a huge sales budget on showrooms, salespeople and huge stores of our mattresses. We deliver our mattresses straight from the factory to your door. Meaning the savings we make from not needing a showroom or salespeople can be passed directly onto you.

Why should I buy a Sleep Odyssey Mattress when I cant try it?

We fully understand our customers may want to try a mattress before they buy it, and we also understand that buying online doesn’t allow for the same levels of testing as buying from a showroom does. However, we work extremely hard to ensure all of our products are of the highest quality and comfort, which is why we are confident that our customers will be satisfied with their mattresses from us. That doesn’t mean to say that we don’t understand that sometimes our customers might not feel the mattress they have purchased is quite right for them, which is why we offer a 30-day risk free home trial. This gives our customers plenty of time to assess whether their new mattress is right for them, and, if they aren’t 100% satisfied, they simply need to contact us and we will arrange collection and a refund. You can buy in confidence when you buy from Sleep Odyssey.

Can I return a mattress?

If you aren’t happy with your mattress we will take it back without disruption within 30 days.

How often to rotate my mattress?

We know that rotating a mattress is a job that no one really likes to do, however, this really can help you get the longest life and utmost comfort from your mattress. We recommend you rotate a new mattress every 4 weeks for the first 3 months of use, after that, once every 4-6 month is enough. There is no need to turn our mattresses over as they are designed to be used one-way only.

When should I replace my mattress?

Though it is generally advised a mattress is changed every 7 years, a person will know when their mattress needs to be changed by how they feel when they wake up on a morning. A good quality mattress should provide 7 years of use; however, the older people get the more their bodies change, and with age comes a stronger need for comfort and support. So, if you are feeling a little achy or stiff on a morning, maybe it is time you thought about changing your mattress.

Can you take away my old mattress?

Of course. Opt for our premium delivery service and we can take your old mattress away at the same time as we deliver your new one. This means you are not left with the stress of disposing of this yourself. Our premium delivery service costs £40 and sees new mattresses delivered within 2-7 days, with old ones taken away at the same time.

What bed base can I use with a Sleep Odyssey mattress?

Our mattresses work great with all bed bases, including divan, sprung slats, rigid slats and electric adjustable beds. So there really is no need for a full furniture change just to change your mattress when you shop with us.

We recommend using our mattresses with a rigid base rather than a sprung base, this is because a sprung base naturally causes mattresses to feel softer. With the rigid base, you are allowing your mattress to provide the support core for your body, but of course, this is down to each person’s own personal preferences.

Mattress Care

Clean your mattress regularly with a vacuum cleaner (using the upholstery attachment). Pay particular attention to the piping, where dust can settle most easily.

Any spillages should be absorbed using a dry cloth or paper towels. If you need to sponge the mattress, use a damp cloth and a very mild solution of soap and water.

Your Best Night Sleep Begins Here

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Find Your Perfect Mattress Today!

Better Sleep is our Mission

(01642) 688 887

hello@sleepodyssey.co.uk

3B Lockheed Court, Preston Farm, Stockton-on-Tees, TS18 3SH